How to scale your firm without hiring

Professional services firms have historically scaled by hiring.  The traditional model has most firms hiring to keep up with the demand generated from new clients.  This sets firms up for a number of traps, but the biggest drawback is firms lose considerable efficiency when growing this way.  Everything from client acceptance to service delivery starts…

When you should automate it

I have a background as a software engineer, but my specialty has always been automation. There’s a running joke amongst folks who are the most dedicated to the craft of writing software and it goes like this… “If I have to do it more than once, I’ll automate it!” It’s true.  Not only have I…