I’m stuck in a situation right now with my own firm where I can’t seem to figure out how to pay my bill.
Now I’ve been in tech for 15 years so I’d hope I could figure it out. If not, I don’t have much hope for non-technical users.
I followed the instructions the firm gave me and no matter how I try, I get an error message that simply won’t let me pay them.
This has been going on for months.
You just CANNOT have these problems at your firm.
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If there’s one thing you need to get right at your firm it’s making it as easy as possible for clients to pay you.
If clients are ever complaining about the slightest issues of being able to pay you then you need to drop everything to investigate it.
If it’s a legitimate issue, then you need to fix it ASAP.