I recently stumbled upon a charged Twitter thread from a consumer of accounting services.
In it, there is a laundry list of complaints about the industry. Among them:
- Lack of eSignature
- NOT taking work off the client’s plate (actually, giving them more)
- Over-relying on taking direction from the client
- Poor client engagement and customer service
- Complaints about portals and the poor UX (user experience)
As you can see, this person (Mike) wasn’t happy and I’m sorry to say that I have had similar experiences with firms I’ve worked with as a client of theirs.
Couple questions that I’d like you to ponder.
#1 – Does your firm have any of these problems? If so, what’s your plan to fix it?
#2 – Why are these complaints all too common in the accounting industry?
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#3 – Why are firms resistant to changing to fix these issues?
Plenty to think about. Love to hear your thoughts.
PS. See the Twitter thread here (some strong language)